BKB SA implements an Integrated Management policy, whose principles include the following:
At BKB SA our main concerns are customer satisfaction, care for the environment, minimizing risks, the safety and well-being of our staff, and the proper maintenance of our work equipment, while building effective relationships with the external parties connected to our organization. We also strive to ensure the highest levels of quality in our nautical passenger transport service for watching whales (and other marine wildlife), in compliance with all applicable legal requirements and regulations.
We constantly work to keep our service processes within a philosophy of continuous improvement, while seeking the effectiveness of our integrated management system, always aiming for excellence in our activity. We do this with the participation of our staff, providing them with the necessary training and support, and without losing sight of the company´s profitability, which is essential for its long-term continuity.
We raise our passengers awareness of conservation issues so that future generations can get to know the local coastal marine ecosystem and continue to enjoy whale watching as a recreational activity that strengthens sustainable tourism development.
We recognize a growing tourist demand for whale watching services, which increases pressure on the natural resources of this area. For this reason, implementing good environmental practices is a key part of our daily work. To that end, we optimize the frequency of tours, minimize the use of fossil fuels and other non-renewable resources, and properly dispose of the waste generated by our activity. In this way we encourage staff and visitors to behave responsibly, promoting the protection and conservation of the environment in general and of the southern right whale in particular.
Our organization regards the southern right whale as a sustainable resource, and its non-lethal use ensures its preservation, the continuity of our whale watching activity, and the fulfillment of our customers needs and wishes, thereby earning their loyalty.
BKB SA´s Senior Management sets objectives and targets that are reviewed periodically to ensure compliance with this Integrated Management policy. It also promotes a healthy and safe work environment, allocating the human, physical and financial resources needed to manage health and safety.
The programs developed at BKB SA aim to foster a culture of prevention, address working conditions that could cause accidents or occupational illnesses, and prepare for emergencies. All employees, contractors and seasonal workers are responsible for following safety rules and procedures in order to work safely and productively. They are also responsible for promptly reporting any conditions that could have consequences or create contingencies for employees, customers or the organization.
The organization´s Senior Management, fully committed to this Integrated Management policy, promotes its communication so that it is known and understood by all staff. It also promotes its periodic review to adapt it to new circumstances and keep effectively meeting the requirements of all stakeholders.
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